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Ordering Online and Down Time

  • 26 December 2020
  • 1 reply
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Hello. I am already a Koodo customer and I am looking to buy a phone online. I am working from home and cannot afford any downtime with my cell phone. I haven’t ordered any phones online before. Should I be able to use my existing phone until my new one arrives in the mail and simply just switch out the SIM card to start using the new one?

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Best answer by Allan M 26 December 2020, 23:03

You're exactly right, you can keep using your current phone while you wait!

The new phone will ship with a new sim card in case your current one doesn't fit but that card won't be activated.

When you get your phone you can either swap your current sim over, or activate the new one in self serve if your old one doesn't fit.

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Userlevel 7
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You're exactly right, you can keep using your current phone while you wait!

The new phone will ship with a new sim card in case your current one doesn't fit but that card won't be activated.

When you get your phone you can either swap your current sim over, or activate the new one in self serve if your old one doesn't fit.