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ordering a 2nd WHP (wireless home phone) question Question


I have just ordered a  WHP (wireless home phone) today,  and want to order a 2nd one for a cottage, before the deal expires... When I try to go to the checkout, I have a choice of  (I'm NEW to Koodo)  , or (I'm a Koodo customer) ....I do not think that i am officially a Koodo customer yet, but when I click on  (I'm a Koodo customer) , I am not able to log in, as it keeps saying I have wrong password .... What should I do to order another WHP ???

3 replies

Userlevel 7
Badge +4
Until you register a device, you are not yet a customer, and don't have a self-service account. You can either wait until you receive the credentials for your account to order the second WHP, or order a second one and merge the accounts later. The first option might be easier.
David wrote:

Until you register a device, you are not yet a customer, and don't have a self-service account. Y...

from what the website says, the $5 dollar deal ends on Aug 18,2017 .... how long does it take for these  "credentials for your account "  ???

Userlevel 7
Badge +4
David wrote:

Until you register a device, you are not yet a customer, and don't have a self-service account. Y...

They are usually emailed to you about the same time as the device ships.

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