Koodo Community



ordered a phone

So I ordered a phone a while ago and got no email as to if it shipped or anything. And I noticed my apartment number is not on my account is there anyway to find out if it shipped or anything?

5 replies

Userlevel 7
Badge +4
You will need to contact the webstore
Koodo Webstore:
If you need assistance with an order you placed online at koodomobile.com, contact the Koodo Webstore team at koodo.webstore@koodomobile.com or 1-844 566-3697. Please have your order number handy.
Hours of Operation:
  • Tuesday to Friday: 3pm to 9pm EST

Thank you I've tried calling a few times but only seem to get an answer machine and they have never called me back!
Userlevel 7
Badge +4
Hi Jordan - I see that your order was received last Friday. It has been approved and is waiting to be picked and shipped out. You'll receive an email with tracking info., to the same gmail address you've provided here, once the phone is ready to ship. Hope that helps.
Thank you very much for the info!
Userlevel 7
Badge +4
SO I believe the apt number problem got solved?