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Order status for Google Pixel


I placed an order for a Google Pixel 32 GB on Sunday and received a conformation email shortly after. This email stated that "Once approved, shipping and tracking information will be emailed to you."

There isn't a way to find out the status online, but I was charged for this transaction only this morning. 

Can I know the following details - 
- When will it be shipped?
- What is the expected delivery date?
- Will my tab start from the day I receive the phone or as soon as November starts?

16 replies

Reputable companies such as Telus / Koodo only charge you when product shipment is imminent. Once completed they will email you tracking details. Devices can not be sent if not activated to prevent fraud.
Userlevel 7
Badge +4
Hi Ashish - unfortunately users don't have the ability to check a real-time status of orders. Hoping to implement this in the near future. All orders are charged at the time of check-out, so it may just be showing up as an approved transaction for you as of today. Similarly, any impact to account/tab changes take effect at the time of check out as well.

With regards to your order status, account validation has been completed and the next steps is for your device to be prepared for shipping. I don't have further details on timing as yet, but typical turn-around at this stage is 1-2 business days if the device is in-stock. Once shipped, you'll receive your confirmation email with tracking info. and can expect to receive it in 1-2 business days.

Hope that helps.
Ranjan wrote:

Hi Ashish - unfortunately users don't have the ability to check a real-time status of orders. Hop...

Thanks for the quick response. Looking froward to getting info on the shipping.

Ranjan wrote:

Hi Ashish - unfortunately users don't have the ability to check a real-time status of orders. Hop...

Hi Ranjan, I bought a Pixel XL 128GB on Nov 3rd. It's been out of stock for almost a month and there's still no update whatsoever. Could you give me an update on it? I'm getting so frustrated.
Userlevel 7
Badge +4
Ranjan wrote:

Hi Ashish - unfortunately users don't have the ability to check a real-time status of orders. Hop...

Hi Aven - I can dig deeper into the details tomorrow, but from what I'm seeing, the order was actually cancelled last week as per your request and a refund was issued on Nov. 24, back to your card. 
Ranjan wrote:

Hi Ashish - unfortunately users don't have the ability to check a real-time status of orders. Hop...

Nope. I called last time saying I wanted to cancel it because it was too much wait but then I called again and I wanted to keep this order just to wait a little longer. The second guy made sure that the order was NOT canceled.
Userlevel 7
Badge +4
Ranjan wrote:

Hi Ashish - unfortunately users don't have the ability to check a real-time status of orders. Hop...

Have you checked your credit card account to see if the refund has arrived to your account?
Ranjan wrote:

Hi Ashish - unfortunately users don't have the ability to check a real-time status of orders. Hop...

I did, no refund at all. So basically after I placed the order, all I have now is the confirmation email. No email received even if the order was canceled.
Userlevel 7
Badge +4
Ranjan wrote:

Hi Ashish - unfortunately users don't have the ability to check a real-time status of orders. Hop...

Give me until tomorrow - let me look into this with the web store team and get more details.
Ranjan wrote:

Hi Ashish - unfortunately users don't have the ability to check a real-time status of orders. Hop...

Update: Hi Ranjan, I checked my account today and I did see the amount refunded to my account.  Though I didn't wanted so. I might as well get another phone that's available now. Thanks for you help!
Userlevel 7
Badge +4
Ranjan wrote:

Hi Ashish - unfortunately users don't have the ability to check a real-time status of orders. Hop...

Sounds good. Let us know if there's anything else we can help with. 
Ranjan wrote:

Hi Ashish - unfortunately users don't have the ability to check a real-time status of orders. Hop...

Had I known that I would've ordered the Moto Z yesterday at $0. When I check that today the deal is gone. My questions are: 1. Why there's no email telling me the order was cancelled if web store did that? 2. If I were to buy the moto z will I still be eligible for the deal? I can't log into the self-service now so I can't see it.
Userlevel 7
Badge +4
Ranjan wrote:

Hi Ashish - unfortunately users don't have the ability to check a real-time status of orders. Hop...

Hey there - because the cancellation was done with an agent over the phone no email follow-up is sent. Also, once an order is cancelled, it's not possible to change reverse the status - a new order needs to be placed. I don't see any record of your second conversation as you indicated above, so can't verify what may have been communicated if you spoke with someone.

If you'd like to place a new order - for the Pixel or another device - you can go ahead and do so, since the old order has been processed as cancelled and you've received your refund.

The Moto Z Play is still $0 on Tab M.
Ranjan wrote:

Hi Ashish - unfortunately users don't have the ability to check a real-time status of orders. Hop...

That's too bad.  And I found some strang things:
1. I just check my account my tab is still negative $500
2. I lost all my credit after the purchase ( I had $50)

Yesterday it was Moto Z (not play) for $0 dollar.

Thanks for your quick response!
Userlevel 7
Badge +4
Ranjan wrote:

Hi Ashish - unfortunately users don't have the ability to check a real-time status of orders. Hop...

Some good news - the negative tab balance has been wiped and the credit of $50 has been added back to your account. We've also credited back a $21 charge that was applied to your latest bill for the monthly tab charge. 

And, you are correct - the Moto Z was for $0 on tab large as a web-only promotion. Unfortunately there's not a way for me to extend this promo.. but, keep in mind that holiday promotions are just around the corner 🙂
Ranjan wrote:

Hi Ashish - unfortunately users don't have the ability to check a real-time status of orders. Hop...

Great! Thank you very much! Really appreciate your help!
Now I guess I'll wait for the next holiday promotion then!

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