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Order number invalid, address wrong | Koodo Community
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Question

Order number invalid, address wrong

  • 15 September 2021
  • 6 replies
  • 46 views

A few days ago I was sent an email confirmation of my order with the wrong address. An order and tracking number were provided but both seem to be invalid. I just want to make sure it isn’t shipped to the wrong address.


6 replies

Userlevel 7
Badge +4

I've flagged a Rep to assist you.

Userlevel 7
Badge +4

Does the address look familiar to you? Could it be to your billing address vs shipping address? 

I think the rep entered 250 instead of 276, which is the billing address on my account. So the one on the order confirmation is down the road from me.

Userlevel 7
Badge +4

@hf123 Looks like your ordered via talking to one of our reps. The online tracking tool currently can only look at orders submitted online that is likely why you are getting the error. But your address and where the order is getting shipped is fine. I hope this helps!

Ahh gotcha. Thank you so much!

Userlevel 7
Badge +4

When you get a courier tracking number for your parcel I would double check that the destination address is correct. Just in case... But I'm a worrier

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