I ordered a new phone on Jan 1, I am not a current Koodo customer and was planning to switch. My order was cancelled with no email to notify me of this and no explanation, just says cancelled when I tried tracking the order.
Best answer by Emilia Koodo
Hi! 
It seems that the order was cancelled on Jan 2nd, however we do not have further details. I would recommend getting in touch with our Webstore team either by booking a call or by sending en email to koodo.webstore@koodomobile.com
What is your order number. I’ll flag a rep for you.
HFO28753180 , Thanks!
+4
Hi! :) It seems that the order was cancelled on Jan 2nd, however we do not have further details. I would recommend getting in touch with our Webstore team either by booking a call or by sending en email to koodo.webstore@koodomobile.com
I sent an email to this address on Jan 9 and have not received a reply. Any idea how long it usually takes?
+4
I sent an email to this address on Jan 9 and have not received a reply. Any idea how long it usually takes?
Jan9 is the Sat. They might have a shortage of staff during the weekend. I would suggest you wait 1,2 business days for them to reply.
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