Best answer by Mayumi
If you need your Koodo phone warranty repair.
From their site:
If you can’t make it to a Koodo Shop (because your far away from one), call us at *611 from your Koodo phone or toll free at 1-866-99-KOODO (1-866-995-6636) and request a Return Mailer.
Return Mailer - We will send you a pre-paid Return mailer so that you can send us back your phone. Upon return and inspection of your phone we will send you a replacement device, provided the warranty has not been voided.
What is your warranty and repair policy?