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Question

No Texts for Data Updates

  • 24 September 2021
  • 5 replies
  • 57 views

So basically I am supposed to get texts when I've hit 50%, 90% and then finally 100% of my data. This did not happen and I just used all of my data, which obviously I assumed I hadn't used that much when I had never recieved these texts. I was wondering if anyone could help pointing me in a direction to message or call a real person. I'm frustrated and I feel like something should be done about this. My settings were and still are set for me getting this notifications...thanks in advance.


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5 replies

Userlevel 7
Badge +4

Hi @Syd 

 

We have sent you a PM, so we can look into it further, feel free to check it out when you get the chance.

 

Thanks! 

Userlevel 7
Badge +4

When you log into self serve does your data notification show this

 

I have the same probelm this month, i did not receive any text messages warning while I am almost at 100% of data usage.

Userlevel 7
Badge +4

When you log into self serve does your data notification show this

 

I suppose you got it activated? 

yes, i did check and it’s activated