I have a BIG problem with my phone that I bought from Koodo, in Moncton, NB. (Canada). It simply stopped working just like that ... I was on a call and bang, stopped functionning. I phoned Koodo...at first, they told me that they would send me some kind of package in order for me to return my phone. Then, they told me they couldn't because my phone was inactive. Hell yes, it's inactive ....IT DOESN'T WORK !!!! Now, I'm left with a cell that's not working and the guarantee runs out on the 31st of August, 2013 !!! I'm really disappointed in their *so-called* service.