Koodo Community

Community

Solved

No phone service Huawei P7


I have a Huawei P7 and have set the correct APN settings for koodo but when I connect, it connects to Telus and under network it lists Rogers (roaming). I get data and texting but can not make phone calls. Any ideas for settings I need to change?

14 replies

Userlevel 7
1. Have you tried Restarting the device?

2. When you try to call someone, what happens?
Yes I have restarted. When I call It dials , disconnects, and I get a message "Normal calls are restricted by access control".
Userlevel 7
Badge +4
Do you have calling restricted on your phone app/settings?
When I try to see the settings on the Huawei, I get a sim card/network error. If I put the sim back into my Samsung, it shows no restrictions.
Userlevel 7
Badge +4
Is this a dual sim phone? Try using the other sim slot.
Userlevel 7
If that doesn't work, you'll want to boot into recovery and perform a factory reset.
Userlevel 7
Badge +4
You may want to check this out: http://www.morldtechgossips.com/2014/03/nexus-5-restriced-access-changed-issue.html
Userlevel 7
Ivan wrote:

You may want to check this out: http://www.morldtechgossips.com/2014/03/nexus-5-restriced-acce...

Nice find! Hope it works.
Sim #2 is a micro sim and I don't have one. Factory reset does not work, even in recovery mode. I have a setting for preferred networks (PLMN) that has a listing of networks, but there is no listing for koodo. After adding Bell, I could access data from the Bell tower near work but no phone. Entries for telus are Network ID: 302220 Priority: 0 Network type: 3G. I can not find a network id for koodo. When I connect with this phone, it lists the network as telus or bell, but connecting to the same tower with my old phone it lists the network as koodo. Under access point names koodo SP is selected.
Userlevel 7
Badge +4
Bill Wiebe wrote:

Sim #2 is a micro sim and I don't have one. Factory reset does not work, even in recovery mode...

Koodo has the same network ID as Telus. Try connecting to Telus. I've had the carrier appear as Telus instead of Koodo before in my status bar.
Userlevel 7
Bill Wiebe wrote:

Sim #2 is a micro sim and I don't have one. Factory reset does not work, even in recovery mode...

Happening to me now

My account still lists my phone as galaxy ace 2. Does the new phone need to be registered on koodo? I tried the swap phone option, but it wants a new sim number. On the first day I did manage to make a few calls with the new phone and it was working fine.
Userlevel 7
Bill Wiebe wrote:

My account still lists my phone as galaxy ace 2. Does the new phone need to be registered on kood...

No there is no addition registration to be done online. The phone on the account is automatically updated after a while.
Userlevel 3
Hello Bill, 

I know you tried a lot of things, but bear with me and try this again. Maybe it will work.

My suggestion is to try to set the APN settings once more (find the procedure here:http://koo.do/1w6CvVI).
Please make sure that after you saved the changes made in the settings, you select[b] Koodo to connect to the Koodo network (not Koodo SP).
In theory, this should help you connect automatically to the Koodo Metwork.  

As to why you cannot call, please go to the call settings, tap on the 3 little dots/squares in the top/bottom corner of the screen (depending on the model), choose settings, voice call/call settings, then options and outgoing calls. You can see there if the calls are restricted from your phone. 

As a last alternative, if nothing works, you can contact our technical support team at 1-866-995-6636 (option 6) from another line and my colleagues will be able to further assist you.

Many thanks!

Reply