Koodo Community
Question

NO CUSTOMER SERVICE


I haven't been a customer with Koodo for even 1 year yet and I'm feeling mildly postal. I've fallen behind once or twice in payments due to the Covid-19 crap, but I pay my bills. Recently I've been getting calls from Koodo that consist of dead air space followed by a hang up. By the time I jump through the ridiculous set of hoops lined up to deter interaction while I try to get a call back,  the response i get is that they are closed. If they are closed.... WHO CALLED ME? I don't know what they want, but if they're looking for my phone it could get 'air mailed' to them really soon.

 


2 replies

Userlevel 7
Badge +4

So someone called you? If the call was “consist of dead air space followed by a hang up”, how did you know it was from Koodo? Could it be a spam call?

Userlevel 7
Badge +4

Try scheduling a called I drink opening hours and not near the closing time

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