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no activation emails

  • 8 January 2021
  • 2 replies
  • 85 views

My sister ordered phone online and only received the shipping email. She received the phone today, but cannot activate it or set up an account. Also it is not helpful that she can’t reach a human being on the phone. Please assist asap.  Order # HFO28790826

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Best answer by Dinh 8 January 2021, 20:47

I will flag a rep. Hopefully he/she would help you over here. If not, you would have to contact them via facebook messaging https://www.facebook.com/Koodo or schedule a callback from the digital assistant www.koodo.com/chat .

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Userlevel 7
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I will flag a rep. Hopefully he/she would help you over here. If not, you would have to contact them via facebook messaging https://www.facebook.com/Koodo or schedule a callback from the digital assistant www.koodo.com/chat .

Userlevel 6
Badge +4

Hi @foggyglasses 

 

Thanks for the report! 

 

Feel free to send us a message via Facebook or Twitter, so one of our reps can assist.

 

Thanks! 

 

Regards,

Flo