Koodo Community



Nexus 5 help

hello everyone, i have the nexus 5 and one person cant get my texts, i can get theirs but they cant get mine. ive tried different texting apps and nothing works. they have a iPhone and ive always had android. They tried turning off their imessage and seeing if she got them then but no luck. Any way to fix this?help anyone? Thanks!

3 replies

Userlevel 7
Hi Nick, If I understand correctly you are using an Android device. Turn the phone off and take out the battery (if possible) as well as the SIM card and let it sit for a few minutes. Reassemble the phone and see if it works then. If it does not, make sure you are using the Koodo network and not another one by mistake. Let me know if you get it working or need further asistance.
Badge +4
While iMessage is turned off, 'Send as SMS' should be enabled under Settings/Messages (iPhone).
Userlevel 5
Hey Nick, If you used to have an iPhone and used iMessage in the past, you can follow Rikkster's suggestion (if you still have the phone) or use this link: https://selfsolve.apple.com/deregister-imessage/ to deregister iMessage. Hope this helps! ******************************************** If you see a good answer, give it a star.