I lost my SIM card a few days ago but still have the same phone. I just went to tellus to get a new SIM card and was told to call in to activate it just the same as my original one. I tried everything, nothing is working... how do I get it activated?? Please help
Best answer by Timo Tuokkola
Last time I felt with a sim change I did mine all online.
yes you can do a sim swap in your self serve
Can you do that if you've lost your old sim card? I thought you needed to receive a text for two factor authentication in order to swap online now? If that's the case you'd need to set up a callback in order to complete the sim swap.