Koodo Community
Solved

New phone is locked

  • 24 November 2021
  • 2 replies
  • 32 views

I just got a new used phone for my mom (this being for my moms account) but when i put the sim card in it is asking for a passcode.  As it is a :new phone” i haven’t set it up yet so it shouldn’t have a passcode.

icon

Best answer by Timo Tuokkola 24 November 2021, 22:46

View original

2 replies

Userlevel 7
Badge +4

Can you take a picture/screenshot of the password that it's asking for?

Userlevel 7
Badge +4

If what it's asking for is an unlock code that would indicate that the phone is still locked to the previous provider's network. You'd need to contact them for the unlock code if that's the case.

Reply