Koodo Community
Question

New Phone. "Go to koodomobile.com/RegisterMySim", but that page says "We're Updating our Systems"

  • 24 October 2016
  • 3 replies
  • 9 views

I received the Google Pixel in the mail two days ago. the instructions say to "Go to koodomobile.com/RegisterMySim", but that page says "We're Updating our Systems." It's said that for Saturday, Sunday, and now today, Monday, too. When will you be finished "Updating your systems?" 

3 replies

Userlevel 7
Badge +4
You might need to force a refresh, Megan. Try Control-F5, or clear all your cookies and web history. It should work then 🙂
Userlevel 7
Badge +4
Hi Megan - if Sophia's suggestion doesn't work and you're unable to get the site going, send us a private message on Facebook. We're experiencing some issues with our self-serve site since the maintenance updates on the weekend, which is likely why you're getting this message. 
Hi Megan - if Sophia's suggestion doesn't work and you're unable to get the site going, send us a...Looks like its back up again! Hooray!

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