Hello. I ordered a new phone online last week and received a UPS notification that it would be delivered and required a signature. I pre signed for it so the package could be left, as i do with most orders coming to my house. Neighbours are always on the lookout for everyone! I came home shortly after it was shown as delivered and there was no package!! A UPS truck was seen, but no other people came or went from my residence. UPS was totally unhelpful and only offered a solution of starting a claim, however when i attempt that it says I’m not able to do so. I tried to ask if it could have been mis scanned and the drive actually took it to a drop off etc, but they said they’d need to do a full investigation. According to them the sender needs to start the claim but of course with Covid-19 it seems impossible to speak to a human being at koodo. Even if it was stolen, i still need to speak to koodo at some point to do something!
I have sent an email to the webstore in an attempt to start a conversation, but is there another way i could speak with a rep sooner? If i call it just hangs up and sends me a link to the virtual chat, and its impossible to schedule a callback through that.
Best answer by Dennis
You can also request a callback via koodo assist. Just make sure you mention to Koodo assist that it's in regards to a webstore order.