Koodo Community

new phone, deactivating old phone?

  • 6 April 2021
  • 1 reply

So I have a new phone I bought off the website, put in the new sim card etc.. But now I am not sure how to deactivate my old phone? I figure that needs to happen since they share the same number? 

1 reply

Userlevel 7
Badge +4

You can put the old SIM into the new phone (if the old SIM fit into the new phone)..

The new SIM is an inactive SIM, you can keep it as a spare. If you want to use it, you can switch SIM following this https://www.koodomobile.com/en/help/koodo-sim-support