I received my new phone and new SIM today. I had already inserted my SIM card into my new phone before activating the new SIM on Koodo self serve. I did the switch on koodo and now both phones are stuck in limbo. I most likely made matters worse when I then reactivated my old SIM into old phone and then tried to do new SIM again. I have tried all of Koodo's suggestions of resetting factory settings, resetting network settings. Taking out SIM and reinserting. Restarting phone. Nothing is helping. I can't even schedule a call back with both my new and old phone in limbo. What can I do?
Best answer by Dinh
Are you a current customer and got a new upgraded phone? If so, you would have to switch SIM in self-serve https://www.koodomobile.com/en/help/koodo-sim-support Have you received the SMS text in the old SIM?
If you are a new customer and moving from another carrier, I assumed you switched your number from another carrier in self-serve? Was the old carrier Telus/Public mobile? or other carriers? Have you received a verification text from the old SIM (with another carrier)?https://www.koodomobile.com/en/help/moving-your-number-koodo