I received my new phone and new SIM today. I had already inserted my SIM card into my new phone before activating the new SIM on Koodo self serve. I did the switch on koodo and now both phones are stuck in limbo. I most likely made matters worse when I then reactivated my old SIM into old phone and then tried to do new SIM again. I have tried all of Koodo's suggestions of resetting factory settings, resetting network settings. Taking out SIM and reinserting. Restarting phone. Nothing is helping. I can't even schedule a call back with both my new and old phone in limbo. What can I do?
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.