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New account, received bill, but no service agreement or account #

  • 2 March 2021
  • 3 replies
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Hi,

Set up an account for my son.   Received an Order # .. It got rejected because I wanted to pay it with my credit card but have the account in his name, it didn’t like that. 

So, I made a new order with his credit card. It went through, (Feb 17) no problems, Seemed ok bc it was not rejected like the other one was, and I received a new Order # .. which I wrote down but I cannot find a confirmation anywhere in my emails ..  The only emails I have received are the welcome & self serve setup instructions, and the bill for March.  No CSA, no shipping confirmation, and I can’t set up the self serve of course because I don’t have a Koodo phone number, just the last 3 digits of the account number on the bill which is Due March 12.

The Bot won’t let me have a callback because they are too busy. 

I suppose I have to talk to someone to fix this up? I owe for March and I haven’t got a Sim or even an actual account. Do you think maybe the reason it got messed up was the email address being the same as the rejected one. ..? 

 

 

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Best answer by tracy.a 2 March 2021, 17:42

Ooooooo guess what I found it. 
SOOOORY!… jeez I shouldn’t get organized. Every time I get organized I lose sht. 
thanks 

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Are you an exisiting koodo member but creating a new account? If so are you using the same email for both accounts? 

 

Are you ordering a phone or just the sim? 

Hi,

(sorry this is so long I am just annoyingly detail oriented )

Myself and my son , 2 New customers. 
2 separate accounts , 2 separate email addresses .  Our own phones. I just happen to be the one set to them both up. 


I registered  mine no problem. I have all the required emails and my bill for March. Just waiting for the sim before I set anything up because I want to do the whole process at once so I don’t screw up the porting etc… so this is all fine. 

So when I set up my son’s, with his email address, I was hoping to put his 1st name for mailing addr and my 1st name for billing with my card#… (we have same mailing address and surname I just was planning to pay his on my card for now) . It was rejected because of the name discrepancy .


I did a new application with his name and his email address as before, but his MasterCard ... and I received a new order # which I have written down. Wasn’t rejected. And Iater received his link to set up self serve and his bill for March. So I was thinking all was fine. 


Since it’s been 2 weeks and I haven’t received a SIM yet for either of us, I checked the tracking. Mine should be here in 1-2 days, but his order#/ email combination is invalid. that’s when I looked at the emails he received and realized There was no confirmation or csa for his. 
But his bill is due March 12 with the last digits of an account # listed. 

I am thinking maybe there was some criss cross using the same email address for both the rejected appl and then the new reapply?
 

thanks

Ooooooo guess what I found it. 
SOOOORY!… jeez I shouldn’t get organized. Every time I get organized I lose sht. 
thanks 

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