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Network problems in ottawa


Towers down in ottawa. When will this be fixed??

10 replies

Userlevel 7
What makes you think there towers are down?
Userlevel 7
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Try restarting your phone?

Is anyone near you having issues too?  Are they with Telus?
We went to the kiosk and they said the towers were down...
Userlevel 7
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Hey Chris, looks like there was an intermittent issue impacting some customers in Quebec and Ontario over the past two days - this was isolated to calls being placed to Virgin mobile customers, but it has since been resolved. No other known outages in the Ottawa region. Try Dennis' suggestions and let us know if that helps. 
Kiosk said they had arround 11 people complain this morning to them
Userlevel 7
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Christopher Gras wrote:

Kiosk said they had arround 11 people complain this morning to them

Hmm.. I'll do some more digging, but don't see any other info. on such an outage.
Are you still without service? Have you tried the tips above? Also, can you share which kiosk it was that you went to?
Ranjan wrote:

Hey Chris, looks like there was an intermittent issue impacting some customers in Quebec and Onta...

I have restated my phone and took out the aim card while phone was off and put it back in. Koodo kiosk said there is an outage in the ottawa area that is affecting the down town core and some of the outlying areas. Why would he and the map he showed me on his computer of doe an service areas be lying to me?
Userlevel 7
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Ranjan wrote:

Hey Chris, looks like there was an intermittent issue impacting some customers in Quebec and Onta...

Thanks for all the info. Christopher - and not suggesting anyone has lied to you 🙂 I just haven't seen any reports confirming the outage. Now that I have more info. on the matter, I'll work with the team to log a ticket so that the right folks can look into the issue (or confirm that they're aware of the matter, if that's the case).
Christopher Gras wrote:

Kiosk said they had arround 11 people complain this morning to them

Bayshore mall
Userlevel 7
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Ranjan wrote:

Hey Chris, looks like there was an intermittent issue impacting some customers in Quebec and Onta...

Confirmed that there is indeed an issue impacting the Nepean area of Ottawa. Tickets have been logged and tech's have been deployed to find and fix the issue.
Thanks for the flag and appreciate your patience while this gets resolved. 

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