I was directed here by my TELUS rep. My 14 year daughter accidentally approved extra data and I have been billed. She is not authorized to do this and does not oversee any billings associated with this account. I immediately sent notification stating that I did not authorize this change when I received the email notification last night. I was not able to get hold of a koodu rep until this morning. I was told they would not correct this mistake. I went into my my Telus store who told me this doesn't seem correct in terms of how the Koodu rep handled this. How does this mistake get corrected given that I have been immediate about my notification to koodu about the issue. And how do I ensure that my teenage daughter cannot change any aspect of the plan that I am paying for? Respectfully,
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.