I received a new phone by mail yesterday. Everything worked when I set it up…. Plugged it in for overnight charging. When I woke up, the phone was off. Turned it on and there was a message about overheating and my phone was still quite warm. Now, the phone will not stay powered up long enough for me to do anything with it. On top of that, I put the SIM card back into my old phone and it’s no longer recognized. I’ve tried getting in contact for help, but I obviously can’t receive a callback at my number and I’m pretty sure the bot doesn’t recognize my work extension because I’ve scheduled several callbacks with no results. This is pretty frustrating.
Best answer by Ranjan Koodo