Koodo Community
Solved

Need to speak to someone in loyalty

  • 22 June 2022
  • 4 replies
  • 80 views

I want to upgrade my phone and keep my current plan which isn’t available now as it was a promo.

icon

Best answer by Mayumi 22 June 2022, 18:42

View original

4 replies

Userlevel 7
Badge +4

I want to upgrade my phone and keep my current plan which isn’t available now as it was a promo.

What is your current plan? Which phone do you want to choose? 

Userlevel 7
Badge +4

@Shelleywahmx3 - Any chance you could share a screenshot of what plans you see within Self Serve (please hide any personal info) + a picture of the text promo you received?

I want to upgrade my phone and keep my current plan which isn’t available now as it was a promo.

What is your current plan? Which phone do you want to choose? 

I have 12 gbs for $50 and something Samsung, no particular phone in mind.

Userlevel 7
Badge +4

What happened if you choose Tab basic to upgrade your phone? 
If Your plan is $50, you should be able to keep your plan to upgrade your phone  on Tab basic.

If you want to use Tab M or plus ( better deal on phone price in most cases), then they require you to switch your plan to $60 or more…

Reply