Koodo Community



need help resister a sim card

i would like to resiter my sim card but cant do it through your web site

3 replies

Userlevel 1
On prepaid or postpaid?
Userlevel 7
Badge +4
Can you log in to your self serve account? Go to "Mobile Phone", "Swap Mobile Phone", and "New SIM Card in my current phone". If it doesn't work, call Koodo 1-866-995-6636 (option 6) from any phone. 🙂
Userlevel 7
If you are trying to activate a new account online, you can ONLY activate a prepaid sim card online (https://activateprepaid.koodomobile.com). If you are trying to activate a monthly plan, you cannot do it online and you must either do it in-store or over the phone at 1-866-995-6636