Koodo Community

Need help activating my new phone from koodo then deactivate my old phone

I am not good at self serve. I need help to activate my new phone I got in the mail from koodo, then deactivate my old phone

1 reply

Userlevel 7
Badge +4
I assumed you ordered a new phone on the same account? you could re-use the SIM card in the old phone if the SIM fits. You can keep the new SIM (inactivated SIM) for future use.

If the old SIM doesn't fit into the new phone. you could follow the step here to change your SIM card. https://www.koodomobile.com/help/koodo-sim-support