I need a live rep but cannot get through or get a call back through the online chat. It keeps saying they are too busy and wont give me any other options. My husband and I ordered new iphones that are supposed to be shipped via UPS.
My UPS tracking says the “sender is requested the package be held” and therefore UPS is no longer trying to deliver it to me but won’t tell me why and wont release it to me. I tried calling UPS and they wont help me. They said it has to be koodo that gives me answers
My husband’s phone apparently got delivered to our condo building yesterday by UPS however the driver never buzzed our unit. Apparently the driver got a random stranger to sign for the package and they took it!!! The driver did not verify the address of the person taking our package. UPS said it has to be Koodo that launches an investigation and we cannot do anything.
So we ordered 2 new phones and we will not get either of them now. We are pissed off and want to talk to a customer service rep ASAP but cannot get through. What is their number?!?!