Koodo Community
Question

My Tab balance is $0! So why do i need to pay $800

  • 12 March 2023
  • 5 replies
  • 62 views

My Tab balance is $0 and I am up for upgrade. I was going to get new phone but they said I have to pay 800 + something if I want a new phone because of my Tab.. I don’t understand nothing about it. Anyone can help me out? I never pay anything when I had my phone few years ago when I first signed up for Koodo. 

 


5 replies

Userlevel 7
Badge +4

My Tab balance is $0 and I am up for upgrade. I was going to get new phone but they said I have to pay 800 + something if I want a new phone because of my Tab.. I don’t understand nothing about it. Anyone can help me out? I never pay anything when I had my phone few years ago when I first signed up for Koodo. 

What plan do you currently have? Which phone are you trying to upgrade to? 

My plan is $50 or $55 with roll over data plan and I would like to upgrade to Iphone 14. My current phone is Samsung S10. 

Userlevel 7
Badge +4

I think it means that you have a current Tab that’s not paid off yet. If you want a new phone, you’d first need to pay off the old Tab which is $800. At least that is my best guess.

Edit: I see that you posted that your tab balance is $0. In that case, it’s probably the upfront cost of the upgrade to the iPhone 14.

Userlevel 7
Badge +4

Could you share a screenshot of exactly what you see so that we can better help explain it?

Userlevel 7
Badge +4

Sounds like it could be the Tab Bonus

https://www.koodomobile.com/en/help/Tab-bonus

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