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My Moto X just says "unfortunately android has stopped" I can't use my phone.


i cant use m phone at all even to make a call it comes up unfortunately google then android n settings has stopped please help me im new at this

6 replies

Userlevel 7
Badge +4
What phone do you have? What message do you get exactly?
motorolla is the phone I have ---1st message-- unfortunately google has stopped---unfortunetly android has stopped--- unfortunetly settings has stopped it looks like everything is deleted can that happen please help

Userlevel 6
What model of Motorola do you have (Moto G, Moto E, Moto G 3rd Gen, Moto X, etc?)
Jru Gordon wrote:

What model of Motorola do you have (Moto G, Moto E, Moto G 3rd Gen, Moto X, etc?)

moto x  --- hope you can help me
Userlevel 7
Badge +4
Did you just get your phone or did you just do an update recently? When you restart the phone and it loads does it completely stop working once you get those messages?
Userlevel 7
You need to do a hard reset. Follow the instructions at the link below http://www.hardreset.info/devices/motorola/motorola-xt1055-moto-x/

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