Several years ago I transferred my land-line phone number to my cell phone with Koodo. I’ve had no issues until recently whereby Microsoft can not send a text message security code to my phone number. I’ve received numerous security codes via text message from other companies, but after several support emails and escalation Microsoft said that my phone number was once a land-line and therefore they can not send text messages to my number. I think this may be a heighted security approach to prevent spoofing or some such. They say my only option is to get a new phone number!!
So, the question is whether Koodo can actually set that “flag” on my number so it is seen as a cell phone.
Anyone else experience something like this?
Best answer by dugbot
Thanks for all the suggestions. It does seem hopeless unless Microsoft broadens their approach for at least the Teams accounts.
Interesting read for the technically minded on the complexity of phone number portability. Seems the original provider still has some “ownership” of the number (in my case Shaw) and I think it is possible Shaw has an entire block of numbers flagged as landline/VOIP, which is how my number originated before becoming a Koodo mobile number.