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My account has been paid and closed for about a year. Can I get letter or statement saying so?


I went on a payment agreement with their accounting department. I had the bill paid off. I now need a letter from koodo to be eligible for a mortgage. The online service doesn't seem to work (likely because of the closure) I only get the profile update pages. I'm on hold with the call centre right now. It's funny because they need a phone number to get through to an agent. I was lucky to have my old number handy and I had to enter that one about four times before the automated system allowed me to move forward.
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Best answer by Ross Grandel 29 August 2014, 17:37

I got through to the call centre, they advised it was sent to a collection agency. They gave me the contact number for them.

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I got through to the call centre, they advised it was sent to a collection agency. They gave me the contact number for them.

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