Koodo Community

Community

Solved

my account


is there any extra cost for texting or calling if Im am out of province with the plan I have

6 replies

Userlevel 6
Hello Marilyn, There is no roaming fees with Koodo, you will not get charge.
Userlevel 7
Erwin wrote:

Hello Marilyn, There is no roaming fees with Koodo, you will not get charge.

Depends on the plan! See Camilo_A below.
Userlevel 6
Badge +4
Hi Marilyn... Just to add something... Regardless the plan, your texts are Canada Wide, so no worries... But for calling, only Canada Wide plans include LD, if you have a plan like City Koodo or an old local plan, LD charges may apply when outside local calling area...
Userlevel 7
Camilo_A wrote:

Hi Marilyn... Just to add something... Regardless the plan, your texts are Canada Wide, so no wor...

If you log into self serve check the name of your plan. If it says Canada Wide then you won't have roaming charges or long distance charges as long as your outgoing calls originate from Canada. Roaming does apply when you use your phone outside of Canada however.
Userlevel 6
Hi Marilyn how long have you been with Koodo and when was the last time you change your plan if it was recent then it's Canada wide.
Userlevel 7
Badge +4
Erwin wrote:

Hi Marilyn how long have you been with Koodo and when was the last time you change your plan if i...

Camilo was correct, Erwin. Koodo still offers the local City plan and also the 3 year iPhone plans and those are all local only.

Reply