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multiple charges


Koodo charged my CC 5 times when I activated a prepaid SIM. Calling support just sends me from one incompetent person to another, unable to solve my problem. I've sent over 100emails to support@koodomobile.com, customerservice@koodomobile.com and the last one TopLevelService@koodomobile.com (that's a good one) and I don't get any answers what can I do?

11 replies

Userlevel 5
Hey Ovi, We would like to assist you the best we can. However we don’t have access to your Koodo account via the Community. What we recommend is sending us a detailed email through this secure link (http://koo.do/11eMLdy) so that we can look into it (make sure to choose "Social Media"). We will get back to you within the next couple of business days. Thanks ________________________ If you see a good answer, give it a star.
Userlevel 6
Nabil wrote:

Hey Ovi, We would like to assist you the best we can. However we don’t have access to your K...

Seriously? 🙂 the dude just said he sent a "hundred"emails already and you are asking him to send another one? Common you can do better than that.
Nabil wrote:

Hey Ovi, We would like to assist you the best we can. However we don’t have access to your K...

I'm serious. I sent every day 20 emails / day over a week. to 3 addresses.
Nabil wrote:

Hey Ovi, We would like to assist you the best we can. However we don’t have access to your K...

I still haven't received an answer to my emails!!!
Nabil wrote:

Hey Ovi, We would like to assist you the best we can. However we don’t have access to your K...

about a month later...still no refund... i am so disappointed in koodo right now
Userlevel 6
Nabil wrote:

Hey Ovi, We would like to assist you the best we can. However we don’t have access to your K...

What email address are you sending to?
Nabil wrote:

Hey Ovi, We would like to assist you the best we can. However we don’t have access to your K...

what is the best way to deal with "theft" from koodo? is it the police? they charged my number 5 times , and now they closed it because I didn't recharge it.
ok, let's try that. btw, you don't need to "assist me the best you can". You need to take this seriously and refund me
Userlevel 5
Ovi Chis wrote:

ok, let's try that. btw, you don't need to "assist me the best you can". You need to take this se...

We will! 🙂
Ovi Chis wrote:

ok, let's try that. btw, you don't need to "assist me the best you can". You need to take this se...

I want to be contacted about this NOW!!! also, your website is not working to pay the bill online! it's been 2 months and I haven't been reimbursed for being charged 5 times for activating a sim card, however you've stopped the services on my card!! I just want this sorted once and for all to be able to move to a real company not this crap
Ovi Chis wrote:

ok, let's try that. btw, you don't need to "assist me the best you can". You need to take this se...

Thank's for the email. I will have to take it up with my bank then

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