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Moving number to Koodo from Rogers

  • 4 January 2021
  • 8 replies
  • 149 views
J

I had a person in store help me move my lines to Koodo from Rogers...they are all moved now but one thing that I didn’t ask, do I need to now cancel my contrakt with Rogers or is that automatically cancelled?

 

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Best answer by Dinh 4 January 2021, 05:16

No, don’t cancel the Rogers service. You need it to be active so you could port your number from Rogers to Koodo https://www.koodomobile.com/en/help/moving-your-number-koodo

After the number transferring completed, your Rogers account is automatically cancelled. You should also receive a notice from Rogers about the cancellation.

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8 replies

Dinh
Userlevel 7
Badge +4

No, don’t cancel the Rogers service. You need it to be active so you could port your number from Rogers to Koodo https://www.koodomobile.com/en/help/moving-your-number-koodo

After the number transferring completed, your Rogers account is automatically cancelled. You should also receive a notice from Rogers about the cancellation.

A Koodo customer, opinions are my own.
BobTheElectrician
Userlevel 7
Badge +4

People should keep in mind that cancelling A to move to B does not expunge any residual obligation to A, even if your account is automatically closed. Check your situation carefully, and do not cancel with A first, because you will lose any claim to your current number.

Not affiliated with Koodo.
J

Thank you @Dinh and @BobTheElectrician .
The numbers have been moved in store, just want to make sure that I don’t need to cancel them with Rogers...don’t want to pay another $200.00 for a month that I’m not with Rogers.

 

T

I moved to koodo yesterday afternoon.  Number still not ported.  How long was the delay for your number ?  Just wanted to see if this is normal. 

Thanks 

Dinh
Userlevel 7
Badge +4

I moved to koodo yesterday afternoon.  Number still not ported.  How long was the delay for your number ?  Just wanted to see if this is normal. 

Thanks 

Who was the previous carrier? are you a normal cellular customer or a homephone customer?
If you are cellular customer, did you receive the text from the previous customer to confirm the transfer? https://www.koodomobile.com/en/help/moving-your-number-koodo

A Koodo customer, opinions are my own.
T

Thanks for responding.  Moved number from rogers. Mobile number.

Never received the text.  I think my request to port the number has to be done again.  Sales rep threw out my old Sim card 

Dinh
Userlevel 7
Badge +4

Thanks for responding.  Moved number from rogers. Mobile number.

Never received the text.  I think my request to port the number has to be done again.  Sales rep threw out my old Sim card 


If they threw out your old rogers SIM, you might not be able to receive text from Rogers. You might have to contact them to bypass that. You could also contact Koodo/Telus porting center at +1.844.232.7678 and ask a rep for more information on the status of the porting.

A Koodo customer, opinions are my own.
T

Thanks for your help  !!

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