Koodo Community



Moving a new phone to my existing account

Hi, I currently have 2 phones on my koodo account. I recently added a 3rd phone but it didn't get mapped to the original account. I want the new phone to show up as a 3rd number on my original account. How do I do this?

3 replies

Userlevel 7
That's strange, did they give you another account number?
Userlevel 7
Badge +4
If the 3rd line is under different account, you can link them together. Login to self service and go to my profile. Then click "Link Another Account to This One" Hope it helps. 🙂
Userlevel 6
If you want the new line attached to the same account so they all appear on the same bill you can contact customer service to move the new line to the original account. In order to do this the new account must be in the same name as the original. If this is not the case there can be a transfer of ownership done first. For both of these services you are usually charged $25 each, but if this is due to an employee error you will likely be creditted.