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Question

Moto one 5g ace

  • 6 September 2021
  • 4 replies
  • 60 views

I have a broken screen on my Moto one 5 g ace. I went to MobileKlinik website as suggested by Koodo and the will not repair the phone. They said they do not service that model.  Any advice?

 


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4 replies

Userlevel 7
Badge +4

It’s a holiday Monday now so it seems places are closed, however, I have heard from two so far that parts cannot be acquired :(  I hope I have better luck tomorrow.  

I would suggest you to speak with Motorola and see what options might be available to you. https://motorola-global-portal-en-ca.custhelp.com/app/mcp/contactus

It’s a holiday Monday now so it seems places are closed, however, I have heard from two so far that parts cannot be acquired :(  I hope I have better luck tomorrow.  

Userlevel 7
Badge +4

Or any reputable repair shop should also work,assumijg you cannot get it sent to Motorola by Koodo for repair. It'll just require research kn ones with good ratings nearby.

Badge +4

I’m sorry to hear about this mishap. It’s possible that because this phone is relatively new, Mobile Klinik does not have the parts available for this phone yet. An alternative is to visit a Koodo store with your phone and proof of purchase. If the phone is sent out for repairs, you have the option of using a loaner phone (if available) until you get yours back.

https://www.koodomobile.com/en/help/warranty-and-repair-policy

Another option is to check if there is a uBreakiFix cell phone repair shop near you.

https://www.ubreakifix.com/ca/locations