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Message (every month) telling me I have voicemail (which is not true)


Hi! Every month, I get a message sent to me at 4AM (the latest one was today) telling me I just got a voice mail (which is not true - nothing shows up when I check). How can I cancel that feature? It's annoying. How to contact tech support?

4 replies

Userlevel 4
the feature is included with most plans so it cannot be removed. If you have voicemail as a separate feature, you can log into Self Serve and remove that feature. 1-866-995-6636 option 6 for technical support. they can reset the voicemail.
Now I understand: the system is advising me that I have the voicemail feature, not that someone left me a voicemail. Though I wonder why it chooses to do that at 4AM. Anyhow, as long as I know. Tx!
Userlevel 7
Badge +4
Paul wrote:

Now I understand: the system is advising me that I have the voicemail feature, not that someone l...

This is weird. I don't receive those kind of texts 😛
Userlevel 4
Paul wrote:

Now I understand: the system is advising me that I have the voicemail feature, not that someone l...

My mother used to get those messages at 3am daily and that was with another provider. Once voicemail was set up, they stopped.

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