Koodo Community


  • 26 August 2021
  • 4 replies

Hi I recently switched to Koodo. My city is Ajax and no where do I get LTE, only 3G even though your map shows I am in a LTE area. I also drove to Markham and still no LTE. I am only able to access 3G. 
I am on an iPhone 8. 

Currently, I’ve flown to Nanaimo Bc for work and I have LTE here??! So I know I can get on the network but just not in my home area … 

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4 replies

Userlevel 7
Badge +4

Ajax and Markham is covered with LTE 



When you get back can you check that others around you who are with telus or koodo can access LTE as well?

Maybe a local tower is down? 

Thanks. Yea when I checked coverage it shows LTE in both markham and Ajax! Which is why it was fairly frustrating. How can I check with Koodo/Telus customers?

Userlevel 7
Badge +4

I suggest you reset network settings of the phone. Normally that would resolve any issue with network settings. Also, how about other people around you? Did 3G show upindoor or outdoor? 

Userlevel 7
Badge +4

Just ask friends/family /neighbours if they are with telus/koodo and their connection status. It would be the simplest way. Otherwise I would check at a kiosl and ask them