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lost Phonw

  • 18 January 2021
  • 2 replies
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K so i lost my phone and i got a new one and a new sim. How can i transfer my old number onto my new phone.

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Best answer by Flo Koodo 3 February 2021, 21:14

If the old sim card is lost, the help of an agent over the phone is required to be able to make the sim swap, since the verification cannot be sent to the lost sim.

 

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Userlevel 7
Badge +4

You would need to Log into your self serve and then switch SIM cards number.

Userlevel 6
Badge +4

If the old sim card is lost, the help of an agent over the phone is required to be able to make the sim swap, since the verification cannot be sent to the lost sim.