I was travelling to Colombia because of a death in the family.
While here my phone was stolen.
I want to buy a new phone from koodo and choose a new plan, but it is not clear to me what I have to do to accomplish this.
I really don’t want to have to change numbers.
I tried to get a call back from a koodo representative, but they can’t call non-canadian numbers. I will be back on August 5th, but would love to get this process going so that I can have a phone when I get back.
Thank you for your help!
Best answer by Goran
All you have to do is go on koodomobile.com and select the phone and plan you want after logging in. You should also have your phone reported stolen on Koodo self-serve so you don't have to worry about anyone potentially racking up charges. Then when you're back and have your phone and som card, you can have your line swapped to your new Sim card and have the account unlocked again. You can absolutely keep your number.