I can’t reach anyone from Koodo for the life of me, I was in a bad accident and currently hospitalized and my phone was lost in the accident. I have to use another phone with another provider to make any calls. I found the only way I can attempt to call Koodo for help to hopefully activate a spare sim I have with my old phone is to schedule a callback, as there’s a bs recording talking about their bot who helps 80% of their customers before the call cuts without reaching real help. I don’t know if my wife is able to activate a phone under my name and number on my behalf at a Koodo location either, but I’m assuming I need to be present. My issue with being in the hospital is that I’ve already missed 2 callbacks(under borrowed phone number) and I’ve been either out from meds or busy having a procedure etc, I don’t have a set schedule with my current condition. I’d really like access to my own phone number during this stressful time and the community forum is the only resort I can think of.