Koodo Community



Lost phone???

Lost my cell phone. How do I cancel my account for now???? Thanks

3 replies

Userlevel 5
Hey carole ypu can suspend services through self serve or call koodo cx care
Remember that suspending the service will still result in your monthly bill coming out.
Userlevel 7
If you want to completely cancel your phone line, you can call Koodo at 1-866-995-6636. This way you also stop getting billed. You are still however charged up unti the end of your billing cycle. If you choose to come back at a later time, you will need to choose an in-market plan. If you suspend your service, you continue to pay your monthly rate however you can keep your rate plan.