Koodo Community

Lost old phone with pre-paid plan how to transfer to new phone?

  • 26 October 2020
  • 1 reply


I just lost my old phone recently but I still have access to my pre-paid account on Koodo. How do I go about transferring my old plan to the new phone? Do I have to buy a new pre-paid sim?  How do I then transfer my old plan to this new sim? Thanks in advance.

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1 reply

Userlevel 7
Badge +4

Yes. You need new prepaid SIM card. 

And login to self serve  > Change SIM card  > enter new SIM number  and follow instructions.