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Lost my SIM Card while traveling, need to deactivate it.

  • 28 July 2019
  • 4 replies
  • 129 views

I am currently traveling outside of Canada, and took my Koodo SIM out of my phone to use local SIM cards while traveling. I have lost my SIM card and would like to deactivate it to make sure that nobody puts it in their phone and A. gets my text messages/calls, and B. runs up my bill with roaming and long distance.

I also currently have a refer a friend discount on my bill so I'd rather not cancel my account and have to create a new one and order a new SIM card. Preferably, I would like to "deactivate" my current SIM card and order one to my house for my return home. I don't know if it matters, but I am not on a contract with Koodo. Worst case I will have to cancel my account before I travel home because I do not want to risk someone random getting my personal texts/calls and running up my phone bill.

Edit: I also can't call back to to Canada currently with ease so it would be preferable to solve this over the internet.
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Best answer by Goran 28 July 2019, 22:02

You can suspend your line in self-serve. When you et back you can get a new sim card and do a sim swap. Here is more info for you :
https://www.koodomobile.com/help/reporting-your-lost-or-stolen-phone
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Userlevel 7
Badge +4
You can suspend your line in self-serve. When you et back you can get a new sim card and do a sim swap. Here is more info for you :
https://www.koodomobile.com/help/reporting-your-lost-or-stolen-phone
You can suspend your line in self-serve. When you et back you can get a new sim card and do a sim swap. Here is more info for you :
https://www.koodomobile.com/help/reporting-your-lost-or-stolen-phone


Where on the site can I purchase a new SIM card, can't seem to find it in the shop. Or do I have to purchase in-store when I'm back?

Thanks for the link by the way, super helpful. It's suspended now!
Userlevel 7
Badge +4
If you already have a Koodo account and need a replacement SIM, you'll need to purchase one in-store. Find your nearest location here:
Store Locator
Userlevel 7
Badge +4
They are sometimes available on eBay.ca (not eBay.com). Be aware that the post- and pre-paid SIMS are not interchangeable.

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