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Lost Koodo Add On


I was texted an offer from koodo a few months ago to see if I wanted to add more data to my plan, 500mb $5 or 1gb $10 i took the 500mb and it worked out perfect. 2 Days ago I was making changes to my account online to take off visual voice mail since i dont have an iphone anymore and while i was doing that i accidentally removed my extra 500mb data on my plan and now can't seem to find anywher to add it back on.  Any help with this issue would be greatly appreciated.

6 replies

Userlevel 7
Badge +4
I don't have an answer for you off the top of my head, Mike.. but let me find out - stay tuned, I'll reach out to the team that oversee's these promotions. 
Userlevel 7
Badge +4
We were able to add it back, Mike. You should see it next time you log into self serve.
Ranjan wrote:

We were able to add it back, Mike. You should see it next time you log into self serve.

Awesome thanks a lot for the help
Ranjan wrote:

We were able to add it back, Mike. You should see it next time you log into self serve.

just checked self serve and its still not available to add back on... Maybe ill give it a day to see if It comes up. Ill keep you posted.
Thanks Again 
Userlevel 7
Badge +4
Ranjan wrote:

We were able to add it back, Mike. You should see it next time you log into self serve.

Sorry - meant that we added it back to your account for you. I see it in your account, does self-serve not reflect this?
Ranjan wrote:

We were able to add it back, Mike. You should see it next time you log into self serve.

It didn't show up yesterday but I see it today. Thanks Again for all the help.

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