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Logged in using my credentials and saw other customer's information!


When I logged into my account, I saw details for a different customer. I double checked to make sure I used the correct email address and was right. I saw information from an account that wasn't mine! I logged out and logged back in, and then i saw my own info. This makes me very worried about my information being able to be seen by other customers!! What's up with that Koodo?

3 replies

Userlevel 6
Hi Mary, this is concerning. We take our customers' privacy seriously and this should never happen. Would you mind sending us an email with more details? That will give us access to your account and we'll be able to investigate this problem. Please use this link http://koo.do/11eMLdy and select the category "Social Media" (so we can find your email faster). We'll get back to you! Thank you very much! 
Yannick wrote:

Hi Mary, this is concerning. We take our customers' privacy seriously and this should never happe...

I haven't heard anything back yet after sending the email. Great customer service...

Thank you Yannick. I have sent an email with more details.

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