Koodo Community

linking two accounts

  • 20 December 2020
  • 1 reply

I want to link my accounts. I had set up a phone for my boyfriend using my email address, then a few month later I got my own phone on a contract with koodo. I was sent an email saying that I could link the accounts but I don't know how to do it. When I log in, it shows my boyfriends account  but I need some information from my own now and its all very confusing. I miss having reps to speak to... 

1 reply

Userlevel 7
Badge +4

I believe that you have to wait 90 days from account activation to merge and then you go into “my profile “in self-serve and select “merge accounts.”