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Late delivery on order?


Shipped with canadapost xpresspost(?) with a expected delivery of december 02 but now it is december 04?

What is going on here?

Order # HFO16733314

4 replies

Userlevel 7
Hi Sal,

Perhaps Canada Post ran into an issue on the Friday with the volume of packages that they now have from all the sales last week. As you know, they don't ship on weekends. It'll most likely get there on Monday, you can also track it yourself using the tracking information that was given in the shipping confirmation e-mail.
Userlevel 7
Badge +4
Once it is in Canada Post's hands it is out of the control of Koodo.
Thank you Mathieu and David!
Userlevel 7
Badge +4
Sal wrote:

Thank you Mathieu and David!

Hi Sal - did you receive a confirmation email with tracking number? You can check the latest status on Canada Post's website. I see that it was picked up from our warehouse on Thursday and was processed at their Scarborough, ON plant today. Based on this, you should have it in hand by tomorrow or Tuesday. 

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