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Koodo&TELUS Customer Service Problem


I'm a TELUS customer with Mobility accounts at both TELUS Mobility and Koodo Mobile and an internet account at TELUS Home Services. When I call TELUS customer service 1-866-558-2273 from my Koodo phone to talk to TELUS customer service, the system automatically transfers my call over to Koodo customer service. Who thought this would be a good idea?

Great feature... not! Also thanks for ignoring on Twitter. Your great customer service is getting better and better every day.

[i]Cross-post with TELUS Neighbourhood.

5 replies

Userlevel 7
Remember: If your tweets are private on twitter, Koodo can't see what you tweet at them or reply to it.
Ahmad wrote:

Remember: If your tweets are private on twitter, Koodo can't see what you tweet at them or reply ...

They're not.
Userlevel 6
Hey there! We answer all posts on Twitter...did you tag Koodo in it?  I'll definetly take your feedback and forward it on 🙂. Thanks for your time! 
I also am having huge issues with KOODO.  I cancelled my phone back in December.  I am still getting bills from them.  Spoke to Alfonso on Feb 16 ...Ref #052527 and still continue to get bills.  Now they are threatening credit bureau.  So frustrated.  Taking this one to the papers.
Userlevel 7
Badge +4
Darlene Little wrote:

I also am having huge issues with KOODO.  I cancelled my phone back in December.  I am ...

Did you have an outstanding amount? Sending a zero balance to a collection agency, or a report to a credit bureau makes no sense to me!

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