Koodo Community



Koodo suspended my service .complain to BBB

I need full disclosure of that why koodo suspend my service due to suspicious activities .i also emailed all my ids to koodo but they say its gonna take 2 weeks ,what number i m gonna use two weeks ?its jut depressing the way you guys handle complains .I am gonna file complaint to BBB and CCTS.I want my account active asap because i sent you all my personnel information to verify .

2 replies

Userlevel 6
We're not Koodo employees and don't have access to your account. All we can do in this community is help each other to get answers to questions etc. You're best bet is to contact Koodo directly to find out why you're suspended
Userlevel 5
Hi Tahir, We would be happy to assist you with this, however, to ensure confidentiality and for privacy reasons we cannot access your account on this public forum. To resolve this matter I invite you to give us a call, as a live discussion with an agent may be the best way to handle the nature of this situation and clarify any misunderstandings. You can dial *611 from a Koodo cellphone or 1-866-995-6636 free of charge from a landline (Press 1 for English then 1 for Existing Customer, dial your phone number and press 0 to speak to a representative). Our hours of operation are: Monday – Friday: 9am - 9pm Saturday: 9am - 7pm Sunday: 9am - 7pm We look forward to assisting you! ******************************************** If you see a good answer, give it a star.